Inyo County California

Security Alert for California EPC Cardholders

Protect your Privacy and identity.

The California Department of Child Support Services currently does not utilize smart phone apps for activity related to your California EPC debit Card. Using such applications may subject you to scams which try to fraudulently obtain your banking information, including your User ID log-on and password.

If you believe your account has been compromised, please call EPPICard. The number is on the back of your card.

Customer Connect 

Customer Connect is California Child Support’s self-service platform, giving you 24-7 access to the information you need about your case.

Our secure, self-service website allows you to contact your caseworker, receive reminders and updates, see your payment history and other information, update your contact information and change your log-in credentials any time, from anywhere.

You will need your Social Security number or Participant ID to log in, and will need to create a Personal Identification Number (PIN).  Customer Connect will take you through the process of obtaining a PIN when you register for the first time. 

The process is simple.  For reference, you can download an instructional flyer and the video below walks you through the process, giving you a look at how Customer Connect works:

You can also call the Customer Connect toll-free automated phone system and access your account information 24 hours a day, seven days a week. It’s easy, fast, and ready when you are.

Call 1-866-901-3212 toll-free (within the U.S.)
Call 1-408-273-0073 (outside the U.S.)
Call TTY 1-866-399-4096 toll-free

A child support services case can be opened by either parent, or a legal guardian, whether or not a child support court order exists. If you already have a court order, opening a case offers neutral assistance with every part of the process, keeps records, and helps both parties stay on track. If you do not have a case, applying for child support means your local child support agency will help you locate the other parent, establish legal paternity/parentage if required, get a court order and see that it is enforced in every state and many foreign countries. To start the process, you have several options:

1. Apply Online

• To apply for services online, click here. 
• You will be taken to a secure website where you can enter all the information necessary to complete an application, which will then be automatically routed to the child support agency in your area. 
• Please plan to take 30-45 minutes to complete all of the parts of the online application.

*Please note, persons currently receiving CalWORKS (government cash assistance/welfare) are automatically referred to their local child support agency for services. If you are a CalWORKS beneficiary and have questions about your case, please contact your local office.

2. Apply In Person

• To apply in person, download and complete an Application for Child Support Services Packet (found below). 
• Then, return it to the child support agency in your area to be processed. 
• Applications are also available on a walk-in basis at all county and regional child support offices. 

As stated above, if you are receiving CalWORKS (government cash assistance/ welfare), you will automatically be referred to a child support office in your area.